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Flight Ticket - Frequently Asked Questions

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What do I do if my flight is cancelled or my flight time is changed?

Sometimes, airline companies may have to cancel or postpone their flights as a result of events that develop beyond their control. In this case, passengers are informed in advance of a certain time. As a result, the relevant airline will either offer you an alternative flight or change your ticket without any charge. You can refuse alternative flights and get a full refund of your money. However, if you have accepted an alternative flight offered to you, you cannot change this option later. If you have purchased your  tickets for both segments of your flights from two different airlines separately, you should be more careful. In this case, the cancellation or change will apply to your first flight and will not affect the second flight. If you want to make a change to your ticket or cancel your flight, you can call our customer service representatives of martiGO who are reachable 24/7.