call
menu
Menuclose
NZ NZ expand_moreNZD expand_more

Would you like to reserve by phone?

Call us now!

Flight Ticket - Frequently Asked Questions

Type your question in the search field or take a look at the topics in the categories.

search

I have not received an answer regarding the refund of the flight ticket, what should I do?

Refund of the flight ticket can take up to 7 work days.If you still have not received an answer after 7 working days, call our martiGO Call Center. 

What does a cancellation or rebooking depend on?chevron_rightIn which cases is a free cancellation possible?chevron_rightHow can I use my martiGO.com cash voucher?chevron_rightAre name changes on booked tickets possible?chevron_rightHow can I exchange my date of flight?chevron_rightHow do we get refunds and how long do they take?chevron_rightCan I make changes in my hotel booking? If yes, how?chevron_rightIs it possible to exchange every type of flight ticket? chevron_rightCan I cancel my flight ticket? chevron_rightWhy was not I admitted to the flight even though I had a ticket issued for the flight?chevron_rightHow much will I get back if I cancel my flight ticket?chevron_rightWhat do I do if my flight is cancelled or my flight time is changed?chevron_rightHow much refund money will I get if the airline cancels my ticket?chevron_rightCan I transfer my ticket onto the name of someone else?chevron_rightHow can I get the money for my flight ticket refunded?chevron_rightI have not received an answer regarding the refund of the flight ticket, what should I do?chevron_rightIs it possible for me to buy tickets for other people?chevron_rightWhat can I do if the departure time of my flight changes?chevron_rightWhat can I do if I miss my transfer flight?chevron_right